Skip to content
FREE DELIVERY ON ALL ORDERS OVER $300. CLICK HERE TO SEE CHRISTMAS SHIPPING CUT OFF DATES.
FREE DELIVERY ON ALL ORDERS OVER $300. CLICK HERE TO SEE CHRISTMAS SHIPPING CUT OFF DATES.

Shipping Policy

Make your order before 8th December for standard shipping and 13th for express to ensure your order arrives before Christmas.

SHIPPING WITHIN AUSTRALIA

Orders will be dispatched within 48 hours of placing your order Monday to Thursday. Orders placed before 12pm on Friday will also be dispatched within 48 hours. All orders are subject to acceptance of the order and availability of the product. Our warehouse is based in Melbourne, Australia, so shipping times may vary depending on your location. Please note that all orders received after 12pm on a Friday and over the weekend are processed the following Monday.

WEB SALES PROCESSING WORKING HOURS

MON - THU FRI WEEKENDS & PUBLIC HOLIDAYS
8:30AM - 4:30PM 8:30AM - 12:00PM CLOSED

DELIVERY OPTIONS:

STANDARD SHIPPING WITHIN AUSTRALIA (3-7 BUSINESS DAYS) RENDR FLEXIBLE EXPRESS DELIVERY ORDERS OVER $300.00 VIA STANDARD SHIPPING WITHIN AUSTRALIA (3-7 BUSINESS DAYS)
PRICE BASED ON LOCATION AT CHECKOUT PRICE BASED ON LOCATION AT CHECKOUT FREE

 

INTERNATIONAL SHIPPING

Sorry, we do not currently offer international shipping. Please contact info@kachel.com.au to find one of our international stockists. We do aim to be able to offer international shipping in the future so sign up to our email newsletter to stay up to date.

PROCESSING TIMES

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Orders placed Monday through Friday prior to 12pm will be processed and shipped within 48 hours. All orders are subject to acceptance of the order and availability of the product.

Orders placed after 12pm Friday, a public holiday or over the weekend will be shipped on the following business day.

To the extent permitted by law, Kachel is not liable for any delay in performing any of its obligations under these Terms if such delay is caused by circumstances beyond Kachel’s reasonable control, and Kachel shall be entitled to a reasonable extension of time for the performance of such obligations.