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FREE DELIVERY ON ALL ORDERS OVER $300. CLICK HERE TO SEE CHRISTMAS SHIPPING CUT OFF DATES.
FREE DELIVERY ON ALL ORDERS OVER $300. CLICK HERE TO SEE CHRISTMAS SHIPPING CUT OFF DATES.

Terms and Conditions

DISCLAIMER

The use of this website (“site”) is governed by the policies, terms and conditions set out below which constitute an agreement between users of the site (“You”, “Your”) and Voyager Distributing Company Pty Ltd (A.C.N. 006 628 379) trading as Kachel ("We", "Us", “Kachel”). Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions, together with the documents referred to on it. Your placement of an order indicates your acceptance of these terms and conditions. We reserve the right to make changes to this site and these terms and conditions at any time and without notice.

Kachel has provided information on this website as accurately as possible. We take all precautions possible to keep the details of your orders and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party acquires unauthorised access to any data you provide when accessing or ordering from the website. To the extent permitted by law, all guarantees, warranties or representations which are not specifically stated in this agreement are excluded. If Kachel is liable for breach of an obligatory guarantee or implied warranty or representation, Kachel obligation is, at its option, limited to the replacement of the products or the supply of equivalent products.


Information on this site is provided in good faith and for informational purposes only. All information, specifications and other details are subject to change without notice.

Any provision of these Terms that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms or affect the validity or enforceability of that provision in any other jurisdiction.

Our failure or delay to exercise a power or right under these Terms does not constitute as a waiver of that power or right, and Our exercise of a power or right does not preclude its future exercise or the exercise of any power or right.
You represent and warrant to Us that, that to the fullest extent permitted by law, We will not be liable for any expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation) in contract, tort, under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms.

You agree to compensate us fully on demand for any liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms by you, or arising from the use by any other persons accessing this Site using your internet account caused by your action or inaction.

AVAILABILITY

From time to time, some Goods on the Website may be out of stock or unavailable and we may not be able to fulfil all or part of your order. If this happens you will be contacted within 48 hours if we are unable to fill your order and a full refund will be processed.

ORDER CANCELLATIONS

If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

RETURNS

We are happy to refund or exchange any full priced garment providing all tags are attached and the item is returned unworn within 14 days from receiving your purchase. We offer an online credit for any returned sale item or an exchange, subject to availability. No refunds on sale items if you have simply changed your mind. All returns must be sent to our online department and cannot be returned to stores. If you would like to return your purchase, please email us at info@kachel.com.au and await our response. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Unidentified returns may be returned to the sender. This Returns Policy is in addition to your statutory rights under the Australian Consumer Law. Please refer to our return policy for full details.

PROMOTIONS AND DISCOUNTS

From time to time you may receive online offers and promotions which include a promotional or coupon code (“Code”) for use when shopping. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of making your purchase online. We cannot apply the Code retrospectively once you have submitted your Order. Terms and conditions will apply to the use of the offer or promotion. Please read these carefully to make sure you can take proper advantage of these offers. Any Code is non-transferable and, unless expressly stated, may not be used in conjunction with any other offers. All offers and promotions cannot be used in conjunction with any other offer.

The 10% welcome offer is valid on full priced items only and is not valid in conjunction with any other offer. Offer is valid one use per customer.

COLLECTION STATEMENT – COMPETITIONS

Kachel respects your privacy. We will only use the information you provide for the purpose of (1) registering you for the relevant competition, (2) communicating with you regarding the competition and (3) if applicable, sending any prize(s) to your nominated address (Purposes). We may disclose your information to our related companies and/or third parties associated with us for these Purposes. Our Privacy Policy, available at www.kachel.com.au/privacy-policy contains our contact details and further details regarding how you can access or correct information we hold about you, how you can make a privacy related complaint, how that complaint will be dealt with and the extent to which your information may be disclosed to overseas recipients.

LINKS

Kachel has made reasonable effort to examine any provided Hyperlinks ('links') but is in no way responsible for the legality, accuracy or morality of any content contained in these links.

Kachel has made every effort to reproduce images, colours, finishes as accurately as possible, however as computer monitors vary we cannot guarantee that your monitor's display of any colour will be completely accurate and is dependent upon individual settings.

COPYRIGHT

Domestic and international copyright law protects the entire contents of the Kachel site. The total contents of the site is copyright of Kachel.

You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute, in any manner, any of the content or material on the Kachel site.

For sole non-commercial use, you may print and download portions of material from the different areas of the site provided that you do not change or remove any copyright or proprietary notices from the materials and that such notices accompany the materials in all circumstances. Kachel takes no responsibility for the copyright compliance of any links.

TRADEMARKS

All logos, images, product and company names and trademarks contained in the contents of this site are and remain the property of their respective owners.

APPLICABLE LAW

This site is governed by the laws of Victoria, Australia. Use of this site requires that you submit to the jurisdiction of the courts of Victoria regarding any dispute relating to this site.